After receiving your purchase, and wanting to return it, you might do so if:
- The product is in perfect conditions, with no sign of use;
- Product and invoice must be returned in the original package;
- Returns have to de made in 14 working days after receipt.
The costs associated with returns will be supported by the client.
After receiving the package and verifying its perfect conditions, we will return the value of purchase in the same way of payment.
And you will have your card ready to another Clair Couture’ shopping experience :)
You might only want to exchange the piece that you bought. You may do so by returning the piece as described above and emailing us, telling which size you prefer. In this cases, the costs of returning the package is also responsibility of the costumer.
The exchange may be dependent on stocks. Clair Couture’s isn’t responsible to ensure endless stocks of its products. You might exchange to other product offered by us or you may ask for the return of your purchase, as described above.
Clair Couture reserves the right to refuse any return on merchandise that does not meet the above requirements. If your exchange is not accepted, it will be sent back to you at your expense and a refund will not be issued.